At Oasis Greens, we will always strive to ensure that you are satisfied with your purchase. Customer experience is a priority. 

We therefore recommend that you read this policy prior to making a purchase from us, so you are familiar with how we deal with returns and with your rights under the Australian Consumer Law.

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About our policy

This policy applies to all purchases made via www.oasisgreens.com.au

Receiving your goods

Once goods have been delivered to you, we recommend that you immediately inspect to ensure that you are completely satisfied, including that the goods are an acceptable quality, match the description we have provided to you, and have not been damaged in transit.

Goods damaged in transit

Please contact us as soon as possible if any goods arrive damaged. We may provide you with an equivalent replacement, a credit, or refund the price to you. 

We may arrange to have damaged goods shipped back to us at our cost. Please return such goods in the condition received by you, including with all original packaging and other accessories.

Returns and repairs

If there is a fault with your purchase, please contact us here, and provide your order reference number in the subject line. 

Faulty items must be notified to us within a reasonable period of time, having regard to the type of product and other relevant factors. We may repair or replace a faulty item. We reserve the right to provide a refund for a faulty item at our sole discretion.

Refunds

Refunds are discretionary and will only be given to you in accordance with this policy.

We may provide a refund to you where your goods are damaged in transit, or your item is faulty.

Before making a purchase, please ensure that you have carefully read the description of each item and reviewed your cart. Refunds are not normally provided where you have changed your mind, made a wrong selection, or found the goods cheaper elsewhere. 

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Where we have resolved to provide a refund, we will endeavour to process this within 3 days.

Consumer Guarantees and your rights under the Australian Consumer Law

For more information about your basic rights and guarantees as a consumer, please click here.

If you have any questions about our policy, please contact us at info@oasisgreens.com.au